Delivery

Regardless of size or content, all orders OVER £10 are delivered to addresses within the UK (inc. Northern Ireland) FOR FREE!!

Any orders under £10 will be shipped for the nominal delivery cost of £3.

If you would like your order delivered outside of the UK, just drop us an email with what you'd like to order, and the address for where it's being delivered to, and we'll send you a shipping quote.

delivery times

As a small business, we aim to keep our overheads as low as possible, then pass these savings on to our customers. For this reason, we only make one trip a week to the post office, on a Monday and ask that you wait at least 7 working days for your parcel to arrive before contacting us.

 If you need your parcel urgently, please email us, and we'll do our best to help.

Our super simple returns policy!

We hope our customers are delighted with everything they order from Dear Prudence, but, if you're unhappy for any reason, you have 14 working days to return the item to us.

To arrange a return, please email us with "return request" in the subject of your message, detailing the items you'll be returning, and the reason why.

Products must be returned in their original packaging, undamaged and "as new" unless, of course, that damage in transit is the reason for the return (if this is the case, we would appreciate it if you could take photographs of the damage on the items arrival and send them to us along with your returns request).

If the error is ours and you have received the incorrect item, your goods have been damaged in transit, or they are faulty in some way, we can refund postage costs for the return. In all other cases, the customer is liable for all return postage costs, and understand that they return items at their own risk. 

We strongly recommend obtaining a proof of postage certificate, and additional insurance, wherever necessary, to cover the value of the goods being returned, as we cannot refund products that have been lost or damaged in transit.

We will process your refund or replacement as soon as possible- usually within 5-7 working days of receipt of the returned item.